Questions about negotiating a co-location contract or Master Service Agreement (SLA)? Contact me – Bart Dorst, global technology consultant for I can help you find and negotiate the best solutions, prices and contractual terms for your colocation and network infrastructure. The overall liability of one of the parties for damages resulting from or related to a service contract (excluding the early termination fees covered in Section 2 (e) above is limited to an amount equal to the amount less than (a) of the total amount of fees payable by the customer during the term of the contract, or (b) to triple the recurring monthly fee for the month immediately preceding the date of the right. NOTWITHSTANDING THE CONTRARY PROVISIONS OF THIS AGREEMENT, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OF LOST BUSINESS OPPORTUNITIES (WHETHER ARISING OUT OF TRANSMISSION INTERRUPTIONS OR PROBLEMS, ANY INTERRUPTION OR DEGRADATION OF SERVICE OR OTHER The restriction set out in this section 17 applies to all customer claims, whether by design, installation, transfer, service, repair or maintenance performed by Colohouse or for other reasons, Under no circumstances is any of the parties responsible for the loss of data or technology. Notwithstanding the opposite, the early termination fees imposed on a client under this agreement are not limited. 2.7 Except as stipulated in Clause 2, Datacentre UK is not liable to the customer for non-compliance by the equipment or equipment of the warranty covered in point 2.4. “Managed Service” of the managed service support service, as described in the schedules. “Normal hours” from 8:30 a.m. to 5:30 p.m.

local time in the UK on business days. “Personal data” has the meaning of this term in existing data protection legislation. 16.2 The customer may, at any time before terminating the service agreement, ask Datacentre UK, for whatever reason, to provide transition services or to provide appropriate assistance in transferring services to a replacement provider (providing transition services).